Return Policy

Definitions

  1. References to “CX” in this Terms and Conditions are references to CONG XIN Sdn Bhd and its business entities; CONG XIN Sdn Bhd.
  2. References to “Client” or “Clients” or “You” in this Terms and Conditions are references to you.
  3. References to “we” or “us” in this Terms and Conditions to CX.
  4. References to “investment” in this Terms and Conditions are references to the full payment for the Courses & Services.

Engagement

  1. You have agreed to purchase from us the Courses & Services offered by us.
  2. You hereby acknowledge and agree that you have read all the terms and conditions contained in this Order Form (“Order Form”) and you agree that this Order Form together with these Terms and Conditions form a contract between you and us.

Investment and Payment

  1. You must pay to us in consideration of a place at the Courses & Services:-
    a. The investment sum in one lump sum on the signing of the Order Form by you without set off, deduction or counterclaim unless otherwise agreed;
  2. Payments made under this agreement must be made by the means specified in the Order Form.

Cancellation

  1. We reserve the right to cancel the Courses & Services at any time and for any reason by providing written notice to you. In the event of such cancellation by us, you will be entitled to a refund of the amount you have paid to us, free of any interest and charges. You agree that you will not claim any other costs, expenses, losses, damages, or liabilities that may be incurred or suffered by you as a result of the cancellation.
  2. You further acknowledge that we shall have no further liability to you in respect of the cancellation.
  3. If you cancel the Courses & Services for any reason, you acknowledge and agree that you are not entitled to a refund of any amounts paid to us. Additionally, you will not be entitled to claim any interest, charges, or any other costs, expenses, losses, damages, or liabilities that may be incurred or suffered by you as a result of such cancellation.
  4. If, after the course has begun, you are unable to attend any classes during the course period or miss any scheduled classes, you agree that you are not entitled to a refund of any amounts paid to us. Additionally, you will not be entitled to claim any interest, charges, or any other costs, expenses, losses, damages, or liabilities that may be incurred or suffered by you as a result of your non-attendance. Please note that there will not be any replacement classes for missed sessions.
  5. You agree that admission to any event is at all times subject to the terms, conditions, and rules of the Event Provider and the venue operator.

Transferring Tickets/ Rescheduling

  1. In the event that you are unable to attend the event you have booked and paid for, you can transfer your ticket to a nominated new attendee subject to written notification to us together with the full contact details of your nominated new attendee, at least 14 working days before the event starts. An administration fee will apply.

Time and Place

  1. Your payment of the full investment entitles you the right to:-
    a. A seat to receive Courses & Services during the course hours as agreed or to be confirmed by us.
    b. To receive a copy of the materials (if any) (subject to Clauses 17,18,19 and 20 below);
  2. You hereby confirm that you have given a valid email address and accurate contact details in the Order Form. We shall not be responsible and/ or liable for any delay and/or failure to deliver to you any updated information and/or services resulting from your failure to supply a valid email address and the accurate contact details.

Intellectual Property

  1. We shall have all the rights, title and interest in all intellectual property used by us in performing the Courses & Services (subject to the rights of the presenters) and all intellectual property we may develop as a result of the performance of the Courses & Services.
  2. In performing the Courses & Services for you, we do not transfer the title to you in any intellectual property and title to all such intellectual property remains with us.
  3. We grant you a personal, non-exclusive, non-transferable, non-sub licensable, recoverable, licence to use the Materials strictly for personal non-commercial purposes only. Any other use or exploitation of the Material is strictly prohibited and may result in criminal or civil action.
  4. You are not allow to:-
    a.  Alter any of our intellectual property or the Materials; and/or
    b.  Use any recording device or record the Courses & Services; and/or
    c.  Sell the intellectual property or the Materials (“IP”) or supply the IP to any other third parties.
    d. Share, show or any form of transfer on the intellectual property or the Materials (“IP”)  you received to any third parties.

Limitation of Liability

  1. We
    a.  Exclude all terms, conditions and warranties implied by custom, the general law or statute, or which cause any part of the agreement to be void (“Non-excludable condition”) ; and/or
    b.  Limit our liability to you for breach of an Non-excludable Condition to the total amount actually paid by you under this agreement; and/or
    c.  Limit our liability to you for any claim (whether arising in contract, tort or statute) for any loss or damage whatsoever suffered by you in relation to providing the opportunity to you to purchase the Courses & Services to the total amount actually paid by you under this agreement; and/or
    d.  Exclude all liability for consequential damage (including but not limited to, lost of revenue or lost of profit) suffered by you in any way relating to the revision of the opportunity for you to purchase the Courses & Services or your exercise of rights under this agreement; and/or
    e.  Shall not be liable to you for any loss of profits, loss of revenue or income, loss of business, loss of reputation, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of opportunity, loss of use, whether or not the type of loss was foreseen or reasonable foreseen able; or any special, indirect or consequential loss, costs, damages, charges or expenses suffered by you.

Course Participation and Well-being Policy

  1. By enrolling in and attending our courses, you acknowledge and agree to take full responsibility for your well-being. If any emotional or physical condition arises during or after the course that causes you distress, you agree that you will not hold CX accountable.
  2. Please note that our courses may not be suitable for individuals with certain health conditions or emotional challenges. If you choose to attend despite these conditions, you do so at your own risk and responsibility and you agree that you will not hold CX accountable.

Force Majeure

  1. If the provision of Courses & Services as contemplated by this Agreement are prevented or cancelled because of an Act of God, inevitable accident, fire, blackout, flood, or any other calamity, or if by reason of riots, strikes or lockouts, or any other events beyond the direct control of CX, CX may at its option postpone the delivery of the Courses & Services from the original schedule and you are not entitled to claim for a refund or for any costs, expenses, losses, damages or liabilities which may be incurred or suffered by you as a result of such postponement.

General

  1. You hereby agree that you shall provide accurate, current and complete information as may be required in the course of purchasing the Courses & Services (hereinafter collectively referred to as “Client’s Details’). You further agree to maintain and update the Client’s Details as required to keep it accurate, current and complete.
  2. You further agree CX may store and use the Client’s Details provided by you (including payment card information) for use in maintaining your account.
  3. All notices or other communications must be made to the addresses specified in the Order Form.
  4. Any notice or request deemed necessary to be served by either party here to the other under the provisions of this Agreement shall be in writing and shall be deemed to be sufficiently served: –
    a.  If it is given by either party by prepaid registered post addressed to the other party to be served at his/her/their address hereinbefore mentioned;
    b.  If it is given by either party and dispatched by hand to the party to be served;
    c.  If it is given by emails by either party, when the sender’s email system confirming successful transmission of such notice.
  5. He non-exercise of or delay in exercising any power or right of a party does not operate as a waiver of that power or right, nor does any single exercise of any power or right preclude any other or further exercise of it, or the exercise of any other power or right. A power or right may only be waived in writing, signed by the party to be bound by the waiver.
  6. Any provision in this agreement which is invalid or unenforceable in any jurisdiction is to be read down for the purposes of that jurisdiction, if possible, so as to be valid and enforceable, and is otherwise capable of being severed to the extent of the validity or enforceability, without affecting the validity or enforceability of that provision in any other jurisdiction.
  7. This agreement may not be varied except in writing signed by the other party.
  8. Should any provision of this agreement be held by a Court to be unlawful, invalid, and unenforceable or in conflict with any rule, statute, ordinance or regulation the validity and enforceability of the remaining provisions will not be affected.
  9. Entire Agreement. This Agreement constitutes the entire Agreement between CX and you concerning this transaction and replaces all previous communications, arrangements, representations, understandings, and Agreements, whether verbal or written between the parties to this agreement or their representatives, No representations or statements of any kind made by either party that are not expressly stated in this Agreement shall be binding on such parties.

No Guarantees / Warranties

  1. You confirm that you have been explained the scope and extent of the product and/or services covered and you acknowledge that the effectiveness of the Courses & Services provided to you depend on facts not under the control of CX and the profitability of the same is not guaranteed.

Consent

  1. You hereby confirm that you consent for CONG XIN Sdn Bhd to contact you by phone, email, SMS, or other means in regards to this purchase and future opportunities even if your telephone number is on the National Do Not Call Registry. You further consent to your email address being used for the mailing list of CX for purposes of notification of products and/or services being offered by CX and/or its affiliates. Your contact number and email address are kept confidential, and never will be published, sold or disclosed to third parties without your explicit consent. You can remove yourself from emails at any time by using the unsubscribe link provided at the bottom of each email we send.

Participant Releases

  1. By attending the course, participants agree to the terms and conditions, including the participant release terms granting CX the right to use any photos and video captures for marketing and promotional purposes.

    – Grant of Rights

    The participant grants the Company the absolute and irrevocable right and unrestricted permission to use, reuse, publish, and republish photographic portraits, pictures, video recordings, or images of the participant or in which the participant may be included, in whole or in part, or composite or distorted in character or form, without restriction as to changes or alterations, in conjunction with the participant’s own or a fictitious name, or reproductions thereof in color or otherwise, made through any medium at the Company’s studios or elsewhere, and in any and all media now or hereafter known, including but not limited to use for marketing and promotional items.

    – Use if Content
    The participant acknowledges and agrees that the content may be used for all the Company’s marketing and promotional items, including but not limited to advertisements, brochures, websites, social media, and any other promotional materials.

    – No Compensation
    The participant agrees that no further payment or royalties will be due in relation to the use of the images or video recordings. The participant releases the Company from any and all claims, including but not limited to claims for libel or invasion of privacy, in connection with the use of such content.

    – Waiver
    The participant hereby waives any right to inspect or approve the finished photographs, video recordings, advertising copy, or printed matter that may be used in conjunction therewith or to the eventual use that it might be applied.

Indemnification

  1. You agree to accept full responsibility of your purchase, participation and/or the outcome of any decisions made after attending any CX courses or events. CX and its affiliated entities, associates and any of its representatives accept neither responsibility nor liability nor will it indemnify you for any and all costs, expenses, losses, damages, liabilities, which may be incurred or suffered by as a result of these decisions.
  2. You agree that any purchase decisions are not influenced by any prior relationship or dealings with CX or any of its officers, directors, employees or representatives. Should you enter into a contractual relationship with any trainer(s) and/or any CX representative(s) at/or subsequent to the event, you do so at your own risk, and acknowledge that CX has neither responsibility for, not liability with regards to, any contracts or relationships entered into between yourself and the trainer(s) and/or CX representative(s).
  3. You acknowledge and agree that while the trainer’s presentation at the event is with the consent of CX, CX assumes no responsibility for the accuracy or appropriateness of any information provided at the event by the trainer(s).

    We reserve the right to alter the terms and conditions with prior notice.
    For more information please contact:
    CONG XIN SDN BHD (Reg No :202401024625 (1570474-A) )
    A3-02, Jalan Kemajuan, Section 13, Petaling Jaya Industrial Park, Petaling Jaya, 46200 Petaling Jaya, Selangor
    Tel: +6011 6998 0508 (Li Wei)
    Email: inquiry@congxin.my

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COPYRIGHT © 2024 CONG XIN SDN. BHD.
ALL RIGHTS RESERVED. REGISTRATION NO. 202401024625 (1570474-A)

COPYRIGHT©2026 CONG XIN SDN. BHD. ALL RIGHTS RESERVED. REGISTRATION NO.: 202401024625 (1570474-A) •

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